Milestone Billing & Refund Policy

Structured milestone billing ensures clients approve technical deliverables before subsequent phase funding. Each engineering phase requires explicit sign-off on architectural telemetry, test coverage, and security compliance reports. Upon formal milestone acceptance, funds allocated to that phase are fully earned and non-refundable, securing dedicated developer capacity for the next deployment block.

Cancellations are honored with written notice subject to pro-rata hours and completed code handover. If an engagement is terminated prior to milestone completion, clients receive all authored source code, documentation, and repository artifacts up to the exact date of notice. Unearned advance deposits for incomplete milestones are returned within fourteen business days, calculated strictly against verified hourly accounting under Florida commercial arbitration standards.

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Our finance team reviews all contract adjustments directly.